When we took Irene to her first dental check-up, her insurance came back as "inactive." The website told us to call the phone number; the phone number told us to go to the website. Yesterday, I was able to talk to a person. The problem? They needed her Social Security number, which they must have already had, since she has the same insurance this year as last year.
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Gillian
"Now everyone was giving her that kind of look UFOlogists get when they suddenly say, 'Hey, if you shade your eyes you can see it is just a flock of geese after all.'"
"You can't erase icing."
"I can't believe it doesn't work! I found it on the internet, man!"